Refund Policy
We offer a full refund within 7 days of purchase — no questions asked. If the guide isn't what you expected, just reach out and we'll process your refund the same day.
After 7 days, we are unable to issue refunds. Because the guide is an instant digital download, we trust that you'll give it a fair chance before requesting a return.
To request a refund, email us with your order email address:
Request a Refund →Download link expired or not received?
Your download link is valid for 72 hours from the time of purchase. If it's expired, or if you never received your email, reply to your purchase confirmation or email us directly and we'll send a fresh link immediately.
Check your spam or promotions folder first — emails from hello@crystalandlinenco.com occasionally land there.
Email Us →General support
For any other questions about your purchase, email us at hello@crystalandlinenco.com. We respond within one business day.
About the Guide
The Sanctuary Reset Guide is a 35-page PDF delivered instantly to your inbox. It works on any device — phone, tablet, desktop — and can be printed for use as a workbook.
Stripe handles all payments. Your card details are never stored on our servers. Receipts are sent automatically by Stripe after purchase.